NOUS anti-gaspi — Supplier Quality Overhaul

The challenge

NOUS anti-gaspi fights food waste by revaluing downgraded products. Model involves huge supplier diversity with high quality risk and constant private label specs creation.

Goal: structure a robust supplier referencing procedure while keeping startup agility.

What I did

• Risk analysis per product family: creation of risk matrix (allergens, microbiology, traceability, ethics) → basis of procedure
• Supplier securing: quality questionnaires + annexes (IFS/BRC certificates, HACCP, control plans) — follow-up for missing docs
• Claims management: customer complaints handling, withdrawals/recalls, action plan
• Specs & NPD: private label specs monitoring, product tests organization + sensory reports

Results

Referencing procedure validated by quality management. Supplier processing time divided by 2. Customer satisfaction up thanks to claims reduction.